Refund Policy

At Fleek Designs, we operate as a strictly silent, white-label production engine for scaling agencies. Because we allocate dedicated personnel and initiate project fulfillment immediately upon billing, our refund guidelines are structured to maintain transparency, resource allocation stability, and clear boundaries.

1. Scope of Refund Policy

This policy covers all services purchased through Fleek Designs, including monthly white-label subscriptions (design, development, or SEO), hourly-allocated dedicated developer/designer hires, and custom project-based agency agreements.

2. Subscription Cancellations & active Billing Cycles

All recurring monthly subscriptions are prepaid in advance. You can cancel your subscription at any time prior to your next scheduled billing date by logging into your dashboard or notifying your account manager. Since resources are scheduled and reserved for your agency, we do not offer refunds or partial credits for active, ongoing billing cycles once the cycle has commenced.

3. Dedicated Designer/Developer Hires

For agencies securing dedicated talent (monthly or hourly contracts), we assign exclusive personnel to your account. If the assigned resource does not meet your agency’s performance expectations, you must report this in writing within the first five (5) working days of the resource assignment. In such cases, we will replace the resource at no additional charge, or refund the prepaid hours that have not yet been logged.

4. Project-Based Milestone Work

For custom or per-project development orders, work is delivered and approved step-by-step in clear milestones. Once a milestone is signed off and approved by your agency (e.g. homepage design approved, static layouts delivered, final files packaged), the payment for that milestone becomes non-refundable. If a project is cancelled mid-milestone, you will be billed only for the design/development hours logged up to the cancellation request time.

5. Third-Party End-Client Disputes

Our contractual agreement is solely with you, our registered agency partner. We maintain zero contact with your end-clients. Consequently, Fleek Designs does not accept refund requests, disputes, or chargeback claims originating from your end-clients. The agency partner retains sole financial and communication responsibility for their clients' accounts.

Last Updated: August 10, 2026